If your deposit is unsuccessful, we recommend you to double check your payment details, try again in an incognito window (the browser chrome), or perhaps try a different deposit method. A list of available payment options can be found in the wallet. If you need any additional help, you can contact our Customer Support either by live chat by email.
Articles in this section
- How long does it take to withdraw my money?
- How many payment methods can I use?
- Can I play with any other currency than Euro?
- Why does the amount I deposited not match the one I withdrew?
- My bank deposit does not show on my account
- I can see a credit card deposit to Hero Gaming on my account, but I didn’t make any deposits on this day, how can this be?
- Do you charge any fees for withdrawals?
- What is the minimum withdrawal amount?
- How can I cancel my withdrawal?
- Can I make a withdrawal to someone else's account?