If you click on the game and the screen freezes on a blue screen, try clearing cookies and cache, for guide: press here. If this does not help also try to update update Flash player
Other troubleshooting methods that you can try:
-Different web browser, eg. Internet Explorer, Mozilla Firefox, Google Chrome.
-Change devise, from phone to computer or vice versa.
-Restart the device.
If you get an error message, please contact Customer Support.