The specific documents that we need will be shown in terms of a pop-up or you will receive an email by us depending on the specific verification.
Remember that no withdrawals will be approved until the documentation is in order.
During the personal information verification, you will be able to request it but it will stand as pending.
Please send the documents we requestion to verifications@casinoheroes.com
What can you expect?
1. Personal verification. When this verification is triggered, you will get an email by us. The documents needed are the following:
- ID card/Passport/Birth certificate. All four corners need to be visible as well as both sides.
- Utility bill. All four corners need to be visible as well as the details in terms of the issuer, you as a receiver and the date. The utility bill cannot be older than 3 months.
The easiest way is to take a photo of them and then answer the email with the attached photos
2. Source of wealth questionary. A pop-up will be visible when you log in to your account on try to withdraw. Fill in the mandatory boxes and then you can continue using your account as usual.
3. Source of wealth documentation. A pop-up will appear when you log in or try to withdraw. This verification step is to send documentation for the income stated in the Source of wealth questionary. For us to review the documents takes approximately 2-5 days. Though you can continue using your account for 30 days from that day the verification was triggered but withdrawals cannot be made.
To comply with Responsible gaming, Anti-money laundering regulations and to make sure your gambling is both safe and fun, we need these documents:
- 1. copy of the latest payslip
2. Bank statement that shows the following details:
- Account number.
- The banks' logo and/or name.
- In- and outgoing transactions at your bank account from 3-6 month back from the present.
The bank statement needs to be in the format .PDF, which you can download from your online bank when you are signed in with your computer. If you cannot find how to download it in .PDF, please contact your bank for further guidance.
If the fortune/income coming from other than salary: - Gaming winnings / Bank statement showing withdrawals
- Dividends or profits from a private company
- Sale of property / Copy of sales contract
- Inheritance / Copy of will
- Sale of company / Copy of sales contract / Bank statement showing proceeds
- Sale of assets / Copy of sales contract
- Investments / Proof of investments
- Divorce or separation / Settlement or decision
- Retirement income / Bank statement with evidence
- Any other documents which prove source of income
If further information is necessary, we will contact you via mail.
