If a deposit has not been successfully credited to your casino account, the funds are on their way back to your bank account. This can take up to one (1) working day. If the funds still haven't returned to your bank account after one working day please contact us in live chat or by email.
Articles in this section
- How many payment methods can I use?
- Can I play with any other currency than Euro?
- Why does the amount I deposited not match the one I withdrew?
- My bank deposit does not show on my account
- I can see a credit card deposit to Hero Gaming on my account, but I didn’t make any deposits on this day, how can this be?
- Do you charge any fees for withdrawals?
- What is the minimum withdrawal amount?
- How can I cancel my withdrawal?
- Can I make a withdrawal to someone else's account?
- Can I withdraw bonus funds?