Here at Casino Heroes our players’ well-being is a top priority. Gambling should only be about entertainment and fun, and if that is no longer the case, we are here to help. Gambling should not cause you distress or unhappiness, even if you lose, because that's part of gambling. After all, gambling is a game of chance and you can’t control anything in a game of chance.
If you ever feel like you are playing too much, or you don't have your gambling under control, we encourage everyone to make use of our responsible gambling tools (money and time limits). They can be an extra help when it comes to controlling your gambling. You can find them on your account by navigating to your player icon and select “Edit Limits”. There you can easily set and change your limits yourself, so you are in full control. We encourage you to think well about what your personal limits should be, as this is a very personal decision that only you can take.
If you feel that you cannot control your gambling any more, we would encourage you to close your account. Please feel free to let our Customer Support know. From there we can speak about what the best way forward is.