Licencing and security
- How can I stay in control and enjoy gambling more?
- Can I set limits on my account?
- How do the time limits work?
- How do the money limits work?
- Where can I turn to for help?
- I think I gamble too much, what should I do?
- Do I get any sign-up Bonus spins?
- What are your general bonus requirements?
- Tell me more about Casino Heroes’ Welcome Offer!
- How do I activate and use my Bonus Spins?
- Why is my wagering requirement not decreasing?
- Do all games contribute to the wagering requirement?
- I have forgotten my password, how can I get a new one?
- How do I stop receiving sms and/or emails?
- Can I change the email address for my account?
- Can I have more than one account with Casino Heroes?
- I didn't receive the verification sms
- When and how do I verify my account?
- How long does it take to withdraw my money?
- What payment methods do you accept?
- Can I play with any other currency than Euro?
- My bank deposit does not show on my account
- Do you charge any fees for withdrawals?
- What is the minimum withdrawal amount?
- From where do I see my progress on the different islands?
- I want to explore other Islands, how can I do this?
- What does the Treasure Bag and purple tag mean on my progress bar?
- What are rubies and what can I buy with them?
- Why does it seem like I am not progressing along the adventure?
- What is the pink bar I keep on seeing on my account?